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Privacy policy

At Terrafirm Projects Pvt Ltd (“Terrafirm”, “we”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, communication channels, and services.

By using our website or providing your information, you consent to the terms of this Privacy Policy.

  1. What Data We Collect

    We may collect the following information when you interact with us:

      • Personal Information: Name, email address, phone number, billing and shipping address, company name (for B2B orders).
      • Order & Payment Information: Order details and payment confirmation. Please note – we do not store your card/bank details; payments are securely processed by authorized third-party gateways.
      • Communication Data: Messages, emails, calls, or inquiries you send to us.
      • Website Usage Data: Information like IP address, browser type, and browsing patterns via cookies and analytics tools.

  2. How We Use Your Data

    Your data is used to:

      • Process and deliver your orders.
      • Provide customer support and respond to inquiries.
      • Share updates about products, offers, and promotions (you can opt out anytime).
      • Improve our website, offerings, and services.
      • Comply with legal and regulatory obligations.

  3. Cookies & Tracking

    We use cookies and similar technologies to understand browsing behaviour, improve website performance, and enhance user experience. You can disable cookies in your browser settings, though some features may not work optimally.

  4. Data Sharing & Disclosure

    5. We respect your privacy – your personal data is not sold or rented. We may share it only with:

    • Service providers (logistics, payment processors, IT support) strictly for order fulfilment and services.
    • Legal or regulatory authorities if required by law.

  5. Data Retention

    We retain personal data only as long as necessary for the purposes outlined above or as required by law. You can request deletion of your data by contacting us.

  6. Your Rights

    You have the right to:

    • Access, update, or correct your personal information.
    • Request deletion of your data (subject to legal requirements).
    • Opt out of marketing communications.
    • Withdraw consent at any time.

    To exercise these rights, email us at care@tfoodz.com

  7. Data Security

    We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we advise caution against phishing or fraudulent requests pretending to be from us.

  8. Children’s Privacy

    Our products and services are not directed at children under 16 years. We do not knowingly collect data from children.

  9. Updates to this Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

  10. Contact Us

    For questions, concerns, or to exercise your data rights, contact us:

7/96, Terrafirm Projects Pvt Ltd

Kottapuram Mambra Road, Alangadu P.O,

Ernakulam District, Kerala, India – 683511

📧 care@tfoodz.com

📞 +91 8606370887